Refund and Returns Policy

Customer Satisfaction Is Our Number One Priority

Refunds & Returns Policy

Please ensure that any returned product is sent back as sent in its original packaging

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and credited back to the credit card of original method of payment used within 14 day period.

Late or missing refunds

If you haven’t received a refund in the time frame provided , first check your bank account again .

Then contact your credit card provider as it may take some time before your refund is officially applied by them.

Next contact your bank. There is often some processing time before a refund is processed.

If you’ve done all of this and you still have not received your refund yet, please contact us at thebeautyroommosman@bigpond.com

Exchanges

We will replace your items if they are defective or have arrived damaged. If you need to exchange it for the same item, send us an email at thebeautyroommosman@bigpond.com

We Do Not Offer Refunds for Change Of Mind.

Shipping returns

To return your product, you should contact us on thebeautyroommosman@bigpond.com We will instruct you on How and where to post your returns back too.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary but rest assured we will post it ASAP

If you are returning items, you may consider using a trackable shipping service.

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What Our Customers Say

The service at The Beauty Room is faultless and the staff are friendly. I have been sending my daughter here for about a year to treat teen skin issues. The results are excellent. They also do a great job on eyebrows. The Beauty Room is spotlessly clean and uses Dermalogica and other professional grade products. Off street parking is available in an adjacent council carpark making for easy access. Ring to make a booking 99605255

- Cathy from Mosman

I absolutely adore the facials at the beauty room!!! The staff are so lovely and helpful with treating all types of skin. What I love about the beauty room is that they are not afraid to extract pimples but are also so careful with your skin. I would never get a facial anywhere else. Thank you so much and thank you Renee for my amazing facial today.

- Rose from Mosman

My daughter and I enjoyed a wonderful morning being pampered at The Beauty Room. Professional diagnosis of our different skin requirements resulted in facials tailored to our needs. We both left with glowing skin and feeling pampered. An added bonus was our therapists suggested daily plan to keep our skin in top condition and educate my daughter on how to keep her skin looking good.

- Kathy from Balgowlah Heights

Had my first consultation with Zara and couldn't recommend her enough. She is so knowledgeable and passionate about skin care. Learned so much in such a short space and I am very excited to start my treatments with her.

- Ashleigh from Balmoral Beach

I have been coming to The Beauty Room since the day they opened, and I can honestly say I've always experienced amazing service and beautiful, effective treatments in a beautiful and clean salon. I always leave feel pampered and cared for and my skin looks great! The product prescriptions are always spot on for my skin and they do the best brow shaping in the business. I 100 percent recommend The Beauty Room!!

- Beverly from Cremorne Point

I had an Amazing Laser Genesis Facial The therapist was extremely knowledgeable and made the Treatment very comfortable and relaxing. I had noticed that Maria on reception seemed to know everyone by name as they walked through. Overall, a very professional and experienced team of skin experts!!! Definitely Five Star Service all the way #SupportingLocal #SupportingSmallBusiness

- Michael from Paddington Sydney

If only I found this place sooner. They offer the most incredible skin care you could ever want. I’ve been needing a place like this for such a long time. They are consummate professionals, provide incredible services and to top it off, they are incredibly caring humans. I can’t recommend them enough.

- Rachael from Manly NSW